Resident Services

MHASWCT's origins are as a "mutual housing" association member of Neighborhood Reinvestment, now known as NeighborWorks. Residents of MHA properties are members of the association. Residents make up one third of the members of the Board of Directors.

A main goal of the property management services at MHA is to support the residents. We encourage and support Resident Councils at all properties with regular meetings. MHA board members attend Resident Council meetings, and beginning in 2010, Board Meetings are held at community rooms at the various MHA sites. Residents are encouraged to attend the board meetings and a time at each meeting is reserved for community participation.

The 2009-2012 Strategic Plan places a renewed emphasis on resident services. A resident survey was conducted at all properties in August 2009. In response to the survey, MHA is expanding its resident services program to include eviction prevention workshops and related services as well as assistance with developing employment and financial skills to encourage housing stability.

Expanded services and increased involvement of residents will help MHA continue to maintain high occupancy rates, reduce maintenance costs and improve our communities.
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